Diabolocom Review

Diabolocom is a cloud-based outbound call center software that offers key features such as IVR for interactive voice response, ACD for automatic call distribution, web callback, and comprehensive contact center capabilities. The IVR feature provides call routing and self-service options for callers, while the ACD functionality distributes incoming calls to available agents. The web callback feature allows customers to request a call back from the call center. The contact center software manages inbound and outbound calls, call monitoring, and reporting.

DIABOLOCOM – TUTORIAL

DIABOLOCOM – FEATURES

• AI features: leverage advanced AI capabilities such as call transcription and summarization, categorization, next action detection, quality monitoring, and much more.
• Interactive voice response: use interactive voice menus to classify incoming calls based on custom criteria.
• Automatic call distributor: route calls efficiently through the automatic call distribution system.
• Smart dialing mode: integrated dialers provide multiple dialing modes to suit all types of outbound campaigns.
• Computer telephony integration: optimize processes by integrating the call center software with your CRM, ERP, and other business tools.
• Supervision and analytics tools: includes reporting, dashboards, and statistics to help supervisors monitor KPIs in real time or retrospectively.
• Dialing modes: choose the optimal dialing mode for your outbound campaign goal among preview, progressive, power, and predictive dialers.
• Outbound call prioritization: prioritize prospects and contact the most important clients first.
• Outbound call assignment: assign each call to an agent, consultant, or specialized group based on their skills, availability, and predefined criteria.
• Callback rules: schedule outbound calls at appropriate times using callback rules.
• Blended calling: manage both inbound and outbound calls on the same platform, reducing wait times with efficient call distribution.
• Displayed phone number: increase call answer rates by customizing the displayed number based on country or area code.
• Native CRM integration: process, store, and cross-reference client data on a single platform thanks to native CRM integration.
• Voice menus: configure as many voice menus as needed to help customers navigate the IVR system.
• IVR and ACD on one platform: combine IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) features in one interface for the most efficient caller experience.
• Call flow: easily configure scalable and sustainable call flows with the drag-and-drop IVR tool.
• Speech recognition: identify the customer’s intent to quickly resolve verbal requests.
• Pay-by-phone: offer customers a secure way to make payments over the phone while avoiding privacy issues.