Call recording software

Best-rated 2022 call recording software

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    • CallHippo is a cloud-based VoIP phone system available as both a web app and mobile application. The solution enables sales, marketing and support teams to make and receive global calls. The program allows companies to purchase virtual phone numbers from over 50 countries, add users on the same number and make calls to receivers around the world.

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    • Acefone is a VoIP solution to manage customers’ missed calls, define ringing strategies for different phone numbers and monitor user IDs. Key features of the platform include call blocking, conferencing, screening and monitoring. Businesses can set up a toll-free number, add a virtual receptionist and include music on hold (MOH) functionality to engage customers through a customized phone system.

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    • Aircall is the cloud-based phone system of choice for modern brands. With seamless integration with popular CRM and Helpdesk tools, it helps sales and support teams communicate clearly and efficiently. Administrators can instantly add numbers from over 100 countries, scale their teams seasonally, and gain insight through real-time analytics.

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    • 3CX

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      3CX is a cloud-hosted communications solution suitable for businesses of any size that want all the functionality of an advanced contact center. It offers users web conferencing, CRM integration, live chat, instant messaging and native mobile apps. An integrated multi-view switchboard allows users to manage incoming calls, display the availability of all of their colleagues, and drag and drop calls for transfer.

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    • PhoneBurner is a call recording platform that automates repetitive workflows and helps sales reps have 3-4 times more live conversations. More talk time, less tasks and more opportunities to close deals. The software is cloud-based and the installation is free.

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    • Call Center Studio è una soluzione di contact center di nuova generazione nata nel cloud che aiuta le aziende a creare le migliori esperienze sia per i propri clienti che per gli agenti, garantendo nel contempo l’efficienza in tutte le operazioni. L’infrastruttura serverless offre la massima scalabilità, rendendola la soluzione più adatta per gli ambiCall Center Studio is a next-generation contact center solution built in the cloud that helps companies create the best experiences for both their customers and agents, while ensuring efficiency across all operations. The serverless infrastructure offers maximum scalability, making it the most suitable solution for remote work environments.

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    • Myphoner allows sales teams to easily manage their prospects with an easy-to-use CRM. Whether you’re making cold or hot calls, booking meetings, or inside sales, it’s all about follow-up.

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    • ChaseData CCaaS provides capabilities to cloud-based call centers with integrated customer service and support. It is designed for outbound, inbound and mixed call center teams. Dialing capabilities include automatic, predictive, preview and progressive dialing.

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    • Avoxi

      free

      Avoxi is a comprehensive cloud-based contact center and voice solution that helps businesses streamline customer service processes and set up virtual numbers. With its interactive voice response (IVR) module, managers can configure the user interface and automatically forward incoming calls to specific agents. It also allows professionals to customize greeting messages and receive transcripts of recorded voice messages via email.Avoxi is a comprehensive cloud-based contact center and voice solution that helps businesses streamline customer service processes and set up virtual numbers. With its interactive voice response (IVR) module, managers can configure the user interface and automatically forward incoming calls to specific agents.

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    • CallRail is a call recording program that allows you to match and inbound calls, text, forms and live chats to your marketing campaigns. This way, you’ll know which campaigns and ads are working and understand which strategies are driving your leads and which are not.

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    • Wingman is a conversational tool that helps sales teams with pipeline visibility, actionable insights and real-time coaching. The program is designed to help companies of all sizes monitor and analyze sales calls using artificial intelligence (AI) technology.

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    • Exotel is a cloud communications platform that supports customer engagement efforts with companies like Flipkart, Ola and Zomato in India to companies like Gojek and Lazada in Asia. During seasons of high demand for communication, they rely on the solution for its consistency in service.

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    • CallTrackingMetrics is a call tracking and marketing attribution solution for contact centers and agencies. The cloud-based platform offers functionality to help companies monitor the customer journey, manage calls, track conversions and drill down into important metrics with real-time analytics.

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    • REIRail is a lead generation platform that helps real estate companies manage communications, offers, deals, marketing and more with customers. Deep Trace technology provides various customer details such as demographics, email IDs, address, social profiles and education.

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    • 800response is a cloud-based solution designed to help organizations streamline processes related to lead generation, call tracking, customer data capture, marketing campaign management and more. The solution offers free, local tracking numbers that allow organizations to monitor and analyze incoming calls to improve customer interactions and targeting.

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    • Refract is a useful program for analyzing calls, demos, and meetings to improve agent performance, increase revenue and success results, and provide a strategic business intelligence solution based in conversations. Designed primarily for sales teams to conduct training and provide coaching to staff.

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    • Talkdesk is a call recording program developed for businesses of all sizes that aim to offer a better customer experience. Customer satisfaction comes first as it leads to greater profitability achieved in less time and without investing a lot of money.

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    • Yodel.io is a call recording program that offers a quick and easy setup that can get you and your team connected to your favorite tools in minutes. It boasts of a wide range of features to ensure high-quality phone support that includes not only call recording, but also voicemail, music on hold, text messages, welcome messages and much more.Yodel.io is a call recording program that offers a quick and easy setup that can get you and your team connected to your favorite tools in minutes. It boasts of a wide range of features to ensure high-quality phone support that includes not only call recording, but also voicemail, music on hold, text messages, welcome messages and much more.

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    • TalkChief is a business phone system that allows you to increase your productivity with its advanced features. How? By offering you an easy-to-configure and easy-to-use communication solution that allows you to connect from anywhere while managing your remote offices to the fullest.

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    • Dialpad is an artificial intelligence-based cloud communications platform and business phone system that provides organizations with the latest VoIP telephony technology to keep teams connected and productive. The platform includes three integrated products: Dialpad Talk for calling, Dialpad Contact Center for contact center management, and Dialpad Sell, which is an automated sales dialer.

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    • Kixie PowerCall is a call recording extension for Chrome used by agents and sales teams working with leading CRMs such as Hubspot, Salesforce, Pipedrive and others. It is a platform that automates and simplifies the process of building loyalty with potential customers through a more comprehensive and effective communication system.

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    • Ringover is the business phone system that gives you unlimited calls to 110 countries, video conferencing, texting and group messaging, call recording and other features focused on improving your team’s productivity. No skills are required to start with. You can integrate it with leading CRMs (Salesforce, HubSpot, Pipedrive, etc.) or with your helpdesk tools in just a few clicks.

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    • Novocall is a phone system designed for small businesses that need to automate campaigns, monitor performance and generate leads. It is an all-in-one VoIP solution that, thanks to the click-to-call widget, allows you to turn visitors to your website or social channels into high-conversion calls.

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    • 11Sight is a customer engagement platform that offers a faster and more effective communication system, reducing the distance between customers and businesses. In fact, it allows you to make both audio and video calls with a single click from any internet browser or mobile device converting 3 times more potential customers and consequently increasing sales.11Sight is a customer engagement platform that offers a faster and more effective communication system, reducing the distance between customers and businesses. In fact, it allows you to make both audio and video calls with a single click from any internet browser or mobile device converting 3 times more potential customers and consequently increasing sales.

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    • RingByName is a cloud-based communications software that helps businesses monitor and manage customer calls across multiple locations. Features include a virtual receptionist, real-time activity monitoring, call forwarding, three-way calling, single sign-on (SSO) and reporting.

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    • Five9 is an artificial intelligence-based contact center and call center solution. The cloud-based solution provides omnichannel tools including inbound and outbound call management, chat, social customer service, automated call distribution (ACD) and more.

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    • VICIdial is a call center-facing software built on an open source platform and boasting a global install base. The solution has a full predictive dialer and also functions as an automatic call distribution (ACD) system. Agents are then able to call predictively or manually through campaign lists while managing inbound and outbound calls on a mixed basis.

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    • MiCloud Connect (formerly known as ShoreTel) is an all-in-one cloud phone solution that offers a range of products covering a business phone system, VoIP, cloud PBX, hosted contact center and unified communications. A number of optional add-on features are also available for conferencing, automated operator services, calling, business intelligence and more.

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    • Toky is a virtual phone system for businesses of all sizes that you can use to start your own call center and allow your customers and team to communicate efficiently. With virtual phone numbers in more than 60 countries, make your business local to customers no matter where your company is located.

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    • Genesys (formerly known as Bold360) is a cloud-based live chat platform that enables users to communicate and manage reports online. Key features include live chat, messaging, mobile engagement, agent productivity management, self-service AI, reporting and analytics.

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    • ZIWO is an easy-to-use call center software that aims to deliver an optimal customer experience and increase your productivity. It is a call recording program with plugins ready for your CRM and integrates with popular applications such as Salesforce, Zendesk, Zapier, Zoho, Freshdesk, Hubspot and more.

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    • HoduCC is a powerful and feature-rich software that is primarily aimed at contact centers that want to assist their customers in the best way. It is a customizable multichannel platform with advanced technologies that allows you to redefine the way you communicate, ensuring a pleasant customer experience.

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    • Oreka TR is a cross-platform open source call recording solution for small, medium and large enterprise contact centers or communication service providers. Capable of recording VoIP, RoIP and TDM-based telephony within the same system and on the same server, the software captures and archives audio streams, computer screen activity and even cell phone and text message communications.

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    • Gong is a digital solution that gives you a more complete overview of all company business, team performance and market changes. In fact, it takes care of analyzing customer interactions by recording calls, viewing emails, participating in web conferences, and everything else that allows you and your team to access all the information that comes into the pipeline each month.

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    • ExecVision is a conversation intelligence platform developed mainly for companies, sales and support teams that need to optimize their work. By interacting with buyers and customers through the phone, thanks to this software they will have access to advanced tools that will allow them to make better decisions, best training their teams through targeted coaching, offer quality service and, consequently, generate more revenues.

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    • 8×8 X Series is a cloud-based solution that helps businesses of all sizes to establish communications via text messaging, voice calls and video conferencing. The team messaging module allows employees to create project-specific public and private chat rooms to share files, store conversation history and conduct meetings, among other tasks.

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    • Convirza is a business call tracking, recording and optimization program that allows you to make smarter business and marketing decisions. It allows you to automatically track calls to understand which of your marketing strategies are most effective, which channels, campaigns, ads and keywords have generated new leads.

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    • Monster VoIP is a phone system that helps businesses save money by offering a virtual receptionist who can take and direct calls for your business. It mainly targets small businesses to their teams to improve communication by providing full sms and mms, team instant messaging, video meetings and more than 20 CRM integrations.

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    • Chorus is a conversation intelligence platform created to help sales managers, customer success teams and marketing teams transcribe, archive and analyze business conversations. It is designed to improve effectiveness and efficiency, enabling managers to increase sales.

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    • Sharpen’s cloud-native platform is a SaaS contact center solution for mid- to large-sized businesses. As an all-in-one solution, the program offers businesses the ability to communicate with customers via texting, mms, live web chat, phone, email and social within a single interface. Out-of-the-box integrations and open REST APIs allow for customizable functionality.

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    • RingCentral MVP is a unified communication solution that allows users to receive and make business calls, voice messages, faxes and text messages. Companies of any size can empower their employees to improve communication with their customers, partners and colleagues by allowing them to work on whatever device they want, wherever they want.

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    • 3CLogic is a cloud contact center platform that modernizes enterprise communications with its employees and customers. Based on Amazon Web Services (AWS), the solution provides advanced, scalable offerings with speech recognition for leading CRMs, including ServiceNow, Salesforce and SugarCRM.

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    • InfoFlo is an all-in-one solution designed to optimize workflow and cut costs in half, which includes multiple digital modules: the CRM, Pay and Talk.

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    • CloudCall is a cloud-based enterprise VoIP and telecommunications solution. Key features include power dialers, call reports, real-time dashboards, and automatic call distribution (ACD). The portal helps in managing the organization’s call profiles, user and service accounts, and real-time activity reports.

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    • Calibre is a call recording program manufactured by HigherGround that allows you to transform captured interactions and associated metadata into useful information for better decision making. With this platform, you can record, report and analyze calls and associated multimedia interactions ensuring improved performance, customer satisfaction and, consequently, productivity.

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    • Freshdesk Contact Center (formerly known as Freshcaller) is a cloud-based solution to help businesses improve the customer experience easily and cost-effectively. Deploy a flexible and intelligent contact center in a few intuitive steps. It doesn’t matter where your agents connect from. Powerful features like multilevel IVR, work schedules, and holiday settings help your agents manage call volumes without compromising the customer experience.

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