Solvemate Review

Solvemate is a customer service automation solution powered by intelligent conversational AI that allows businesses to create highly personalized chatbot conversations at scale. This enables customers to find answers when they need them and allows support teams to focus their expertise where it matters most.
The exclusive contextual conversation engine approach easily integrates and resolves inquiries faster and more reliably than any other chatbot on the market. It has a dedicated team to assist you at every stage of the journey with industry-specific best practices. Brands benefit from a highly personalized real-time self-service experience that increases customer satisfaction, reduces costs, and provides actionable insights into customer service.
Solvemate has enabled innovative companies such as On Running, musicMagpie, egym, and JustPark to improve their customer experience.

SOLVEMATE – FEATURES

• The algorithm drives conversations with rapid resolution times (on average 12.4 seconds).
• Proactive training tips continually improve accuracy and recall.
• Integrates into existing workflows to forward difficult cases.
• Get business insights with the analytics dashboard.
• Customize questions, colors, images, and forms to stay on brand.
• The chatbot always shows a link to the source article to build trust and transparency and avoid confusion.
• Translates customer questions and provides answers in the language spoken by users.