BeyondTrust Remote Support (previously Bomgar Remote Support) is a remote access software that allows secure and instant remote support to customers using Windows, Mac, Linux, Android, iOS regardless of whether or not they are on the corporate network. Users can correct end systems or solve problems using screen sharing, remote control, unattended access, file sharing, annotation and sharing of mobile devices. Real-time chat, predefined scripts, collaboration and escalation tools improve the efficiency of the technicians. All passwords are stored in a vault with multi-level security. This ensures that nobody else than the owner and those with the correct security permissions are able to access to sensitive credentials.
BEYONDTRUST REMOTE SUPPORT – TUTORIAL
The tutorial shown below will teach us how to use this remote access software:
BEYONDTRUST REMOTE SUPPORT – FEATURES
- Supports multiple devices, multiple platforms, multiple people, multiple locations: immediate and reliable remote support for end users and customers within or outside the network. Get more because you’re focused on solving problems
- Provide superior service: improve service levels and customer satisfaction with continuous, high-quality remote support for each user
- Protect your business: support teams need administrative access to critical desktops and systems to do their jobs. The security of their remote access tools is essential to protect the network from threats and observe the compliance regulations
- Integrations: your remote support software should adapt perfectly to your work environment and increase your return on investment. Synchronize with your Active Directory, your ITSM tools, third-party authentication solutions, SIEM tools or password managers to use features that will help you get the most out of your IT software. The open API makes any custom integration possible
- Compliance: respects compliance regulations with confidence. It automatically records all session activities, monitors activity in real time and generates a detailed audit log for your next audit without hindering service desk processes. Also, take advantage of recordings for training and presentations.
BeyondTrust Remote Support is a remote access software that offers security and IT professionals a platform to conduct secure and controlled remote access. The application facilitates secure connections for digital security experts to provide remote support when needed.
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|Usability: 9 /10||Speed: 9 /10||Features: 9 /10||Support: 9 /10||Pricing: 9 /10|