Mosaicx Review

MOSAICX – TUTORIAL

MOSAICX – FEATURES

• Intelligent virtual agent (IVA): while the IVR rely on pre-programmed menus and responses, the program’s IVAs understand the natural language (NLU) used by customers. This enables them to do more and provide a more pleasant experience.
• Create and capture the customer experience: the software provides customer experience reports in the same console used to run the application.
• Predictive service with proactive campaigns: inbound customer service in a contact center is just one piece of the customer experience puzzle. Share important information, offer proactive service, and wow customers with convenient messages.
• End-to-end support: the professional services team ensures that your conversational artificial intelligence solution is easier to use and creates better results.
• Effortlessly create cx: it provides immediate insights to improve a wide range of customer service processes, including automation, collections, sales, and third-party actions. The outcome is consistent and simple customer experiences (CX) that promote your brand loyalty.
• End-to-end dashboard: unlike other analytics solutions, Avoke tracks calls through transfers, collecting data throughout the call, including IVRs, queues, contact centers, and partner sites. Avoke tracks transfers and measures effectiveness at every stage of the journey from call to completion.
• Customer care channel analytics: the solution captures the complete engagement experience, including all automated, agent-assisted, and outsourced segments. It then displays data to map the journey and show opportunities for improvement through interaction, enabling you to reduce call volume and reduce cost per call by optimizing agent and IVR performance.
• Listening by the customer voice: most organizations track call volume and resolution. What many lack is an understanding of why people are calling and how each step affects the overall CX. Avoke allows you to listen directly to customers to gain first-hand knowledge about your services, products, and competitors.