Muni-Link Review

Muni-Link is a cloud-based utility billing solution designed for municipalities, utility companies and companies that bill customers for utilities. The software includes e-invoicing, online payment processing, built-in CASS certification, a customer portal, and more. The customer portal allows users to receive invoices electronically, make payments and view their consumption, amounts owed and payment history online. Billing runs and batches can be processed by users from any web browser and can also calculate interest, penalties, payments, warnings, privileges, and more. The solution is highly flexible and can be integrated with many third party software.


Take a quick look at this video to see how simple it is to use this billing software:


  • Data security: the software is hosted in a world-class 4 data center. Security agents on-site 24/7, CCTV, key card and biometric access
  • Backup and disaster recovery: it is included in your monthly subscription fee. All your data will be backed up automatically
  • Continuous development: monthly improvements are developed based on customer feedback and evolving market needs and may also include the addition of important features. All updates are available at no additional cost with no downtime.
  • Customer service: good industry customer service. Speak to a live customer service specialist every time. Currently, over 93% of all incoming calls are answered in real time at the time of the call.
  • User-defined services: various charges and rate tables allow you to calculate bills in different ways. Service orders allow you to schedule personnel to perform field activities and bill for these activities, all with just a few clicks.


Muni-Link is a utility billing program that provides users with access to all account information on a single page with Account Central, eliminating the need to drill down across multiple pages to access and manage addresses, utilities and more.

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You may also be interested in: El Dorado Utility Billing

Usability: 9 /10 Speed: 9 /10 Features: 9 /10 Support: 9 /10 Pricing: 7 /10

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