ChaseData CCaaS Review

ChaseData CCaaS provides capabilities to cloud-based call centers with integrated customer service and support. It is designed for outbound, inbound and mixed call center teams. Dialing capabilities include automatic, predictive, preview and progressive dialing. Automatic call distribution ensures that calls are routed correctly based on a specific set of rules related to language preference, skills and training. ChaseData developed many of its features based on customer feedback. Management-level security settings allow supervisors to track various aspects of a campaign. Digital calls will remain cataloged on the server for at least 90 days, so agents can review them later if needed, and the system administrator has access to all calls whenever they need them.

CHASADATA CCAAS – TUTORIAL

The following tutorial shows you how to make the most of this software’s call recording features:

CHASADATA CCAAS – FEATURES

• Significantly increases talk time and reduces idle/wait time
• An optimized predictive algorithm constantly makes adjustments based on key call center factors to maximize talk time
• Helps reduce call dropout rates
• Improves the time efficiency of calls made by agents compared to standard preview selection
• Provides the agent with initiative information to review before the system dials out
• Increases dialing efficiency for call center agents
• Automatically dials calls if agent exceeds assigned time
• Adapt to campaign needs with different dialing modes and configurable dialing sequences
• Save your agents’ time and allow them to focus on other tasks
• Optimize lead matching with the agent
• Increase agent productivity and revenue
• Improve workforce management
• Send the call to the agent that can meet the caller’s needs
• Allows you to define rules for each campaign on how to route calls within the organization
• Give callers choice and autonomy
• Improve the customer experience
• Define automatic transfers based on queue and time conditions
• Increase reach to your target audience
• Customize behavior for each target group
• Define rules on how to route calls for each campaign
• Ability for agents to trigger a transfer for multi-step lead and customer management
• Increase agent productivity
• Transition leads across multiple campaigns
• Decreases caller wait time in queue
• Increases call effectiveness
• Allows the caller to select where to be directed
• Give agents the ability to handle both inbound and outbound calls.