HoduCC Review

HoduCC is a powerful and feature-rich software that is primarily aimed at contact centers that want to assist their customers in the best way. It is a customizable multichannel platform with advanced technologies that allows you to redefine the way you communicate, ensuring a pleasant customer experience.
Built on both cloud and on-premise, HoduCC allows you to record, forward, transfer calls and monitor and analyze all customer interactions through real-time analytics and accurate reports.

HODUCC – TUTORIAL

Here is a video that shows us more about this call recording program:

HODUCC – FEATURES

  • Remote Agent: online or offline, work seamlessly from anywhere
  • Inbuilt WebRTC Phone: it supports audio & video calls
  • Browser Based: no installations required
  • Call Forwarding To Mobile: it gets you connected to your phone
  • Call Bridging: it connects agents to customers & vice versa
  • Call Recording: inbound or outbound, all calls get recorded
  • Predictive Dialer: an ideal tool for businesses with huge call volumes
  • Skill Based Mapping: customer engagement with the organization to the next level
  • Automatic Call Distribution: helps to distribute calls among available agents using specific strategies
  • WebRTC Phone: web-phone based on WebRTC technology by Google
  • SMS Broadcasting: admin can create the sms campaign and type the text which they want to broadcast to their customers through sms broadcasting functionality
  • WhatsApp Broadcasting: admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
  • Auto Dialer: automation can be a major contributor in to use resources effectively and enhance productivity
  • Single Tenant & Multi Tenant: get a powerful single tenant & multi-tenant feature for contact center
  • Multilevel IVR: smart multi-tenant IVR functions and call flow design
  • Real Time Analytics & Reports: real-time analysis feature allows you to Monitor & analyze all customer interactions.

Conclusion

HoduCC is a smart, secure and agile solution carefully designed to meet the needs of today’s customers and tomorrow’s business.

Request a FREE DEMO and leave a review of this software.

ACCU-RATE:
Usability: 8.5 /10 Speed: 8.5 /10 Features: 8.8 /10 Support: 8.8 /10 Pricing: 7 /10

Review this product

How would you rate this?

Your email address will not be published.

By submitting this review, you are confirming that it meets the Accurate Reviews Program Guidelines. Your Privacy is important to us