HoduCC Review

HoduCC is a powerful and feature-rich software that is primarily aimed at contact centers that want to assist their customers in the best way. It is a customizable multichannel platform with advanced technologies that allows you to redefine the way you communicate, ensuring a pleasant customer experience.
Built on both cloud and on-premise, HoduCC allows you to record, forward, transfer calls and monitor and analyze all customer interactions through real-time analytics and accurate reports.


Here is a video that shows us more about this call recording program:


  • Remote Agent: online or offline, work seamlessly from anywhere
  • Inbuilt WebRTC Phone: it supports audio & video calls
  • Browser Based: no installations required
  • Call Forwarding To Mobile: it gets you connected to your phone
  • Call Bridging: it connects agents to customers & vice versa
  • Call Recording: inbound or outbound, all calls get recorded
  • Predictive Dialer: an ideal tool for businesses with huge call volumes
  • Skill Based Mapping: customer engagement with the organization to the next level
  • Automatic Call Distribution: helps to distribute calls among available agents using specific strategies
  • WebRTC Phone: web-phone based on WebRTC technology by Google
  • SMS Broadcasting: admin can create the sms campaign and type the text which they want to broadcast to their customers through sms broadcasting functionality
  • WhatsApp Broadcasting: admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
  • Auto Dialer: automation can be a major contributor in to use resources effectively and enhance productivity
  • Single Tenant & Multi Tenant: get a powerful single tenant & multi-tenant feature for contact center
  • Multilevel IVR: smart multi-tenant IVR functions and call flow design
  • Real Time Analytics & Reports: real-time analysis feature allows you to Monitor & analyze all customer interactions.


HoduCC is a smart, secure and agile solution carefully designed to meet the needs of today’s customers and tomorrow’s business.

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Usability: 8.5 /10 Speed: 8.5 /10 Features: 8.8 /10 Support: 8.8 /10 Pricing: 7 /10

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