Blinger.io is multi-channel sales and customer service software that allows businesses to connect with their customers via popular messengers, emails and real-time changes with a single API, interface and integration with helpdesks. The platform provides users with advanced and integrated analysis tools designed to allow users to evaluate the quality of customer service and the efficiency of the operator, as well as allowing the latter to participate in unlimited conversations with customers directly through the system interface. Blinger.io is designed to facilitate communication through multiple third party messaging systems including WhatsApp, Facebook Messenger, Instagram Direct, and Twitter.
BLINGER.IO – TUTORIAL
Let’s see how to reply to messages using this chat software and see automatically created reports:
BLINGER.IO – FEATURES
- Allows users to create operator groups
- Auto reply tools
- Assign operators based on keywords
- Designed with a simple interface
- Allows users to set operator access rights
- Messages from all channels are collected in a unified mailbox in the web interface
- Real-time analysis to evaluate the amount of message requests, analyze groups of agents, channels and each agent
- Integrations with widely used helpdesk and CRM solutions, such as Salesforce CRM, Zendesk, Freshdesk, Kayako, Intercom, ELMA BPM, Bpm’online
- Omnichannel widget that allows your customers to contact you via their favorite messaging app or social network.
Conclusion
The Blinger.io platform is a messaging solution that offers integration capabilities with multiple third-party CRM and helpdesk software solutions such as Salesforce, Zendesk, bpmonline, Bpium, and iTell. Write your opinion with a review.
You may also be interested in: Eltropy
| Usability: 9 /10 | Speed: 9 /10 | Features: 9 /10 | Support: 9.5 /10 | Pricing: 7 /10 |
Review this product
By submitting this review, you are confirming that it meets the Accurate Reviews Program Guidelines. Your Privacy is important to us