Instant Messaging Services

Telegram is an online messaging app that works just like WhatsApp and Messenger. This means you can use it to send messages to your friends or family as long as you have an active internet connection. The program is cloud-based and its goal is to prioritize security and speed, making it a good alternative to other popular messaging apps.

WhatsApp is a voice and text messaging app launched in 2009. It has since become incredibly popular, largely due to its features and flexibility. As a free service, the solution allows texting and calling on both desktop and mobile devices. There are many different uses but it ultimately works well as an instant messaging app.

Smith.ai offers 24/7 AI supported live chat services and a free chatbot. The software was designed to help businesses acquire leads and help customers online. Reps acquire critical contact information from new potential customers. It works on all websites and is free to use for unlimited chats.

LiveAgent is an online live chat platform for small to medium sized ecommerce businesses. The platform offers live chat applications, ticket management, online self-service portals, and change and license management, all as suite or standalone applications.

Userlike is advanced live chat software for website and mobile device support. Your customers could be anywhere, which is why the solution is compatible with any device. The app guarantees an optimal messaging experience for users on desktops, tablets and smartphones.

CallingPost is a communications management solution that helps organizations of all sizes create, send and track emergency broadcasts via voice calls, text messages or emails. It allows users to automatically detect voice messages and leave pre-recorded messages, ensuring that end users receive updates at a later time.

Trengo is a collaboration and messaging platform that provides companies with a shared mailbox to manage team communication and interact with customers via WhatsApp, email, chat, social media platforms and voice calls. It allows teams to track customer messages, tag colleagues in internal emails, assign conversations, post notes or comments, and receive push notifications on customer interactions via mobile applications.

Signal is an instant messaging application that allows you to send messages, make calls and video calls in a simple and above all free way. Founded in 2013 by the will of a group of privacy activists, it is funded by Brian Acton, the founder of one of the most famous and used messaging apps, WhatsApp, and supported by the Signal Foundation, a non-profit organization that deals with to protect freedom of expression.

TrueDialog is a cloud-based SMS text messaging platform for businesses of all sizes. It assists users in sending both individual and mass messages to customers. The software provides special administrative controls for educational institutions. With these controls, they can monitor and manage multiple conversations, enroll new students, raise awareness for volunteer activities, facilitate student elections and manage their own database.

Wappblaster is a mass mailing program. It allows users to send personalized messages to their potential customers in real time without being blocked or marked as spam. Users can also enrich their messages by attaching photos and videos to them.

Eltropy is customer management software that integrates core financial services, sales and marketing and purchasing features into a single comprehensive platform. As a financial services solution provider, the software helps businesses build customer loyalty by deepening and enhancing customer relationships through better communication, information management, and automating time-consuming tasks such as phone calls and follow-up emails.

JivoChat is a business communication tool for ecommerce companies. It offers live chat, emails, calls and Facebook messages in a single omnichannel app. Users can implement live chat on their website, provide chat support to customers on social networks, manage messages to a company’s email address and call a phone number in any country.

Messenger Communication, developed by MessengerPeople, is a web-based customer communication solution for businesses of all sizes that allows customer service teams to interact with people through a live chat ticketing system.

Quiq is a cloud-based solution that helps small and large organizations automate their customer communication processes on websites using artificial intelligence (AI). It provides a live chat module, which allows IT professionals to engage and resolve site visitors’ questions by routing requests to their respective team member

Blinger.io is multi-channel sales and customer service software that allows businesses to connect with their customers via popular messengers, emails and real-time changes with a single API, interface and integration with helpdesks. The platform provides users with advanced and integrated analysis tools designed to allow users to evaluate the quality of customer service and the efficiency of the operator, as well as allowing the latter to participate in unlimited conversations with customers directly through the system interface.

Sometimes you want to install a messaging app so that you can just chat about last night’s game with someone in the next office. HipChat will do that for you. Sometimes you want a chat program that will let you send the entire contents of the Pentagon to Wikileaks without anyone else knowing.

Zendesk Chat is a cloud-based live chat solution that helps small and large organizations with customer management, chat volume measurement, and conversion tracking. Its main features include troubleshooting, multiple chat sessions, skill-based routing, and analytics.

HelpDesk is cloud-based ticketing software that helps small and large businesses provide customer support services. The platform allows users to manage customer communications, questions, tickets, feedback and surveys.

UJET is a cloud-based call center chat application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels to allow customers to reach their support agents through the application, online or over the phone via interactive voice response (IVR).

Moxtra is a mobile-first team communication and collaboration solution (SDK / API) that provides users and teams with a native app that enables real-time communication and engagement on shared content. It enables you and your team to work smarter and effortlessly in a multi-layered collaborative environment that enables interactive meetings, discussions and on-demand content.

LiveVox is a leading provider of enterprise cloud contact center solutions, handling over 12 billion interactions per year in a multi-channel environment. Help customers adapt quickly to a changing business environment. With new features released quarterly, LiveVox remains at the forefront of industry innovation.

Gnatta is a customer engagement software that is designed to help companies of all sizes manage customer communications across multiple channels such as Instagram, Facebook, Twitter, email and more on a centralized platform. The service level agreement (SLA) system automatically routes incoming messages to available agents in real time according to priorities and rules.

Podium is a customer interaction and messaging platform that uses text messaging to help businesses manage customer relationships and build an online reputation on a variety of websites. The platform consolidates customer interactions and online reviews into a single dashboard to help users manage online review management.

Whenever a new software product enters a crowded market, its maker tends to pitch it as a revolutionary step forward. It’s not just faster and prettier. It’s also packed with amazing new features that you never thought you needed. Tox doesn’t do that.

There was a time when instant messaging was simple and straightforward. As the dotcom bubble was bursting, workers in offices needed only to fire up ICQ, pick a name from a list and ask someone in the office next door if they knew who was being laid off next.

AlphaChat is a conversational artificial intelligence (AI) software designed to help businesses route support requests to agents and streamline communication between customers and CS teams. Administrators can gain detailed insights into chatbot accuracy and resolution rates, average response times, received messages, and other metrics through pie charts within a unified platform.

Since its inception, Skype has made a long and steady climb to the top of the productivity apps that everyone of us uses almost everyday. In 2014, Skype market share was 40%: it’s a de-facto standard – maybe that’s the reason Microsoft bought them 2011…