Zonka Feedback Review

Zonka Feedback is a polling software that collects all customer feedback in real time by monitoring and measuring customer satisfaction. With CSAT surveys and powerful reports of this tool, you can be notified of any negative comments in order to identify unsatisfied customers and take immediate action with the goal of regaining their trust.
Create and customize your own surveys with Zonka Feedback, choose from several styles to set questions: stars, hearts, circles, smileys, CSAT button, CSAT Likert scale and more.

ZONKA FEEDBACK – TUTORIAL

ZONKA FEEDBACK – FEATURES

The following are the main features of this polling program:

  • Surveys & feedback: capture feedback and collect data with customized surveys & feedback forms.
  • Offline surveys & kiosks: run surveys on ios and android devices. Get feedback without wifi, on the go.
  • Net promoter score: measure and improve customer loyalty with nps surveys. Get nps insights & drive growth.
  • Customer satisfaction surveys: track customer experience and satisfaction with csat surveys. Improve customer experiences.
  • Customer service feedback: get customer service and agent feedback with customer effort score (ces) surveys.
  • Website feedback: capture website experience feedback using popups, feedback button, embed, links.
  • Product feedback: run product experience surveys to know user feedback and satisfaction with your product.
  • Employee experience: improve employee engagement with regular employee experience surveys, enps.

Conclusion

Sometimes we focus only on customers and potential customers, but it is crucial to know the opinion of your employees as well to improve work efficiency so make the most of Zonka Feedback‘s capabilities!

Try it for FREE and let us know what you think.

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ACCU-RATE:
Usability: 8.9 /10 Speed: 8.5 /10 Features: 8 /10 Support: 8.5 /10 Picing: 8 /10

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