Kenect is a cloud-based reputation management software that helps companies interact with customers, generate online reviews and acquire payments via text messages. It allows employees to send text messages to customers through an inbox and route them to teams in various locations or departments. Marketing teams can use the solution to create text messages and send them to customers to collect reviews, respond and update them in real time. Users can receive notifications via email or text message when a new text is sent through the website. The text received shows the URL of the page visited by the lead. The platform facilitates payments via text-to-pay, virtual terminals and contactless modes, allowing people to process payments via credit card.
KENECT – TUTORIAL
KENECT – FEATURES
- Increase revenue: the average customer increases revenue 6% in the first 12 months
- Better Communication: send pictures, reminders, automated texts, schedule appointments (remember 98% of text messages get read)
- Increase Efficiency: texting allows you reduce voicemail by 84% and on-hold calls by 81%
- Save Time: intelligently route messages to the right person, location or department, which saves you loads of time
- Get Marketing Attribution: every text shows you the URL and page source information for the person messaging you.
- Schedule and send appointment reminders: send schedules, maps, service updates, questions, and even images or videos
- Integrated Facebook and Instagram: not only captures texts, but also incorporates your Facebook and Instagram messages into one inbox, one pane of glass for all your messages.
Kenect, a review management software, offers integration with various third-party applications such as Clio, LawPay, Tripleseat and others. Supervisors can send a broadcast message to custom groups created from the contact list during vacations, birthdays or for any other announcement.
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|Usability: 9 /10||Speed: 9 /10||Features: 8 /10||Support: 8 /10||Pricing: 7 /10|