Yellow Messenger Review

Yellow Messenger is an artificial intelligence platform that uses cognitive engagement technology to help companies deploy human-like chatbots across voice and text communication channels. With end-to-end conversation design and support for more than 90 languages across text and voice channels, Yellow Messenger enhances the user experience for customers.
The solution includes a powerful NLP engine, emotion analysis, feedback loops for global learning, contact center automation, role-based access controls, and more. Learning models can be developed using feedback loops to account for unexpected aspects in a conversation such as conversation patterns, conflicts of intent, agent responses, unidentified messages, and more.



  • 360-degree feedback
  • Artificial Intelligence/machine learning
  • Activity Control Panel
  • Automated responders
  • Benchmarking
  • Business process automation
  • CRM
  • Marketing campaign management
  • Ready-made answers
  • Chat/Messaging
  • Chatbot
  • Shopping cart dropout management
  • Development without code
  • Communication management
  • Configurable workflow
  • Content creation
  • Content management
  • Contextual guidance
  • Customer experience management
  • Customer segmentation
  • Customer service analysis
  • Customizable branding, questions, reports and templates
  • Employee management
  • Employee onboarding
  • Employee portal and profiles
  • Employee identification
  • Employee reward programs
  • Engagement monitoring
  • Feedback management
  • File sharing
  • Gamification
  • Geographic targeting
  • Intent recognition
  • Live chat
  • Mobile access
  • Multi-channel communication
  • Multi-language
  • Natural language processing
  • Negative feedback management
  • Preconfigured bots
  • Proactive chat
  • Surveys
  • Question library
  • Real-time analytics and data
  • Real-time consumer-facing chat
  • Real-time updates
  • Reminders
  • Reports and statistics
  • Screen sharing
  • Sentiment analysis
  • Integration with social media
  • Voice recognition
  • Speech synthesis
  • Surveys and feedback
  • Third-party integrations
  • Chat transcripts/history
  • Transfers/Rights
  • Visual analytics
  • Website visitor tracking
  • Workflow management
  • Compact list


Yellow Messenger is able to integrate and interface with multiple chatbots such as WhatsApp Chatbot or RPA to centralize all chat activities into one virtual assistant.

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Usability: 8.5 /10 Speed: 9 /10 Features: 8 /10 Support: 8 /10 Pricing: 7 /10

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