Haptik Review

Haptik is a conversational artificial intelligence software that helps businesses streamline operations related to contactless purchasing, FAQ automation, request routing and more on a centralized platform. The dialog generator offers predefined templates that allow administrators to create intelligent virtual assistants (IVAs) based on specific business requirements and use cases. The natural language understanding (NLU) engine enables organizations to automatically detect languages, manage sales and customer requests, and adapt tones based on the interaction context. It also enables supervisors to automatically route complex queries to customer service agents based on relevant skills and monitor agent productivity and efficiency.



  • It leverages previous chat records and live agent conversations
  • It identifies use cases from your support tickets
  • It synchronizes information from your Knowledge Base to train your bots
  • It allows users to easily switch between multiple conversation streams and frequently asked questions
  • Store user details such as name, email ID, phone number, etc. for future conversations
  • 20+ languages including French, Spanish, German, Bahasa, Hindi and more
  • Custom Glossary module for domain specialization
  • Completely configurable bot responses to handle cultural nuances
  • Customized entity extractor to accurately capture proper names and numbers
  • It sends non-transactional messages to re-engage customers and send proactive messages to share new discounts and offers, availability alerts, pending cart reminders and more.
  • Guided workflow with sentence-level composition
  • It amplifies agent responses with improved customer responses, improving CSAT
  • It decreases customer churn rates
  • It drives consistent brand experiences
  • Improved resolution times with appropriate responses and messages delivered quickly
  • Message and story analytics to deepen and analyze critical customer conversations at scale
  • User feedback to understand what your customers really feel about interacting with your virtual assistant and discover opportunities for improvement.


Haptik is a virtual assistant solution that offers an API that allows companies to integrate the system with various third-party solutions. The analytics dashboard allows managers to select specific date ranges to get detailed information on conversation channels, conversion rate, churn, and trends in customer issues.

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