Talkdesk Review

Talkdesk is a call recording program developed for businesses of all sizes that aim to offer a better customer experience. Customer satisfaction comes first as it leads to greater profitability achieved in less time and without investing a lot of money.
Talkdesk leverages artificial technology to deliver numerous professional customer experience solutions every year that optimize all the most critical steps.



  • Click-to-call: place calls directly from your favorite helpdesk, CRM, e-commerce platform, or website
  • Voicemail: keep your finger on the pulse of the company with voicemail transcription, notifications, metrics, and assignment
  • Automatic call distributor (ACD): route inbound calls based on caller data, IVR selection, business hours, and agent skills
  • Interactive voice response (IVR) system: easily configure your multi-level IVR to ensure that each caller is directed to the right agent, team, or department
  • Forward-to-phone: forward calls to mobile phones, SIP phones, or landlines, so your team remains connected
  • No answer call forwarding: route calls to an overflow phone number when all agents are busy to meet customer needs
  • Seamless integrations: seamlessly integrate Talkdesk with your business tools, including Zendesk, Salesforce, Shopify, and many others
  • Automated workflows: set up simple workflows to automate tasks. When a call ends, populate your CRM with the recording and data
  • Create a ticket: create tickets, cases, events, conversations, and more without leaving the Talkdesk interface
  • Call monitoring: silently listen to calls in real-time to guarantee quality standards are being met
  • Talkdesk Live: get an overview of what’s happening in your contact center at any given time so you can improve KPIs.


With Talkdesk‘s call recording features, you’ll be able to improve your customers’ experience quickly and easily.

Try the demo and let us know what you think by leaving a review.

Usability: 8.8 /10 Speed: 8.6 /10 Features: 8 /10 Support: 8.8 /10 Pricing: 7.7 /10

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