Contact center management software

CloudTalk is a contact center management solution that allows companies to streamline communications with teams and customers using virtual calling systems. It allows executives to manage inbound / outbound calls, extract interaction history from various sources and provide personalized customer support.

PhoneBurner is an outbound call center solution that allows users to log in from their computer and make calls from the connected phone, using lists of leads imported or provided by the administrator. The system offers features that include power composition, lead management, email follow-up, performance management and analytics.

FluentStream is an enterprise phone solution designed for businesses of all sizes. It offers call monitoring, telemarketing, IVR and reporting capabilities within an integrated suite. The solution is available in both cloud-based and on-premises deployment options.

Tenfold is a Computer-Telephony Integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major telephone systems. The software offers CTI features such as click-to-call, automatic call recording and call notes directly on the pop up for both incoming and outgoing calls. The Tenfold popup resides outside of CRM, so it works in every browser tab, allowing agents to call, take notes, and create tasks as they move from tab to tab.

Sales Sling is a cloud-based dialer and lead management platform for sales teams that offers tools to convert leads to sales, administer sales pipelines, make outbound calls using autodial, track and log incoming and outgoing calls, managing employee performance and more.

Call Record Analyzer is a cloud-based platform designed to help small and large organizations create customized reports for a unified communications environment. Key features include pattern recognition, device usage, custom data formatting, call data management and alert notifications.

Nuacom is a centralized VoIP solution that enables supervisors to maintain the agent activity wallboard and record incoming and outgoing conversations in compliance with GDPR regulations to improve results. Key features include call queue management, analysis, encryption, user location, performance monitoring and data monitoring.

eXsight Call Accounting is a telecommunication expense management system that allows organizations to gain visibility and control over expenses, resources, usage, services and security policies for unified communications. The solution’s purchasing management module ensures users that all activities are managed and controlled correctly.

WinCall is call accounting software that can be used with analog, VoIP and Centrex PBX systems, including 3Com, Avaya, Cisco Systems, Mitel, Nortel, NEC and Shoretel. Multiple locations can be integrated, providing a centralized call accounting and reporting solution.

CallSource is a performance management solution that helps automate customer information gathering and lead generation. It is a cloud-based platform that allows users to track calls and capture sales leads with marketing insights. Designed for businesses of all sizes, it offers solutions that include call log review and forwarding of saved records via email.

VeraSMART is a call accounting and reporting solution from Calero, providing users with tools for call tracking and productivity, personal call identification, call costs and accounting for fixed and mobile and wireless communications. VeraSMART can be used to trace calls, both inbound and outbound, and automatically notify users of calls to specific numbers, such as emergency services.

Ytel is a cloud-based integrated call management solution that targets SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications. The solution offers features that include automatic call distribution, automatic dialing, voice answering and a scripting module.

Shadow CMS is a communications management software that administers telephone rates, equipment costs, VoIP traffic, Internet use and provider discounts. The solution provides the call management tools needed to enable administrators to forecast, track and allocate communications expenses. The features of this product can be divided into several areas.

Genesys Cloud is an on-premise, cloud-based call center solution for businesses of any size and industry. Key modules include automatic call distribution, interactive voice answering, computer telephony integration, automatic dialing, a mobile call center app, a PBX and more.