Accurate Reviews experts have analyzed the main contact center management platforms and have selected for you the best software on the market that can meet your needs.
Contact center management software: which are the best?
Call accounting solution is basically a telecommunication application, which helps to capture, record and retrieve important call details. The software can keep an adequate record of all information related to calls made globally. Previously, an organization’s important call logs were kept in files and were mostly paper-based, which was extremely inconvenient. With the introduction of this software, things have become easy and orderly.
Contact center management software benefit organizations in many ways such as helping to increase employee productivity as it helps improve their communication skills. An added benefit is that it helps lower operating costs, thereby increasing revenues. But let’s see in detail the best programs:
CloudTalk
CloudTalk is a contact center management solution that allows companies to streamline communications with teams and customers using virtual calling systems. It allows executives to manage inbound / outbound calls, extract interaction history from various sources and provide personalized customer support. Key features of CloudTalk include automatic call distribution, interaction recording, voicemail, interactive voice response (IVR) and custom reporting. Businesses can use the wallboard to gain real-time visibility into staff activities and identify behavioral trends using emotion analytics. Additionally, agents can use the after-call functionality (ACW) to complete follow-up activities, improving customer satisfaction.
CLOUDTALK – TUTORIAL
Let’s look at how simple it is to integrate this call management software with Hubspot:
Check out our review of CloudTalk
PhoneBurner
PhoneBurner is an outbound call center solution that allows users to log in from their computer and make calls from the connected phone, using lists of leads imported or provided by the administrator. The system offers features that include power composition, lead management, email follow-up, performance management and analytics. The PhoneBurner system complies with TCPA / FCC. Users can maintain detailed contact records in the built-in CRM or integrate with Salesforce and other major CRM applications available. Other features include voice mail reception, one-touch email, email monitoring, custom dispositions, call recording, call transfer, local ID monitoring and LeadStream intelligent lead distribution system. PhoneBurner adapts to teams of any size managed from a central administration portal. Analytics and reporting capabilities provide real-time visibility into ongoing activity and call performance.
PHONEBURNER – TUTORIAL
This video shows you how to integrate HubSpot CRM with the electrical dialing platform of this call accounting software:
Check out our review of PhoneBurner
FluentStream
FluentStream is an enterprise phone solution designed for businesses of all sizes. It offers call monitoring, telemarketing, IVR and reporting capabilities within an integrated suite. The solution is available in both cloud-based and on-premises deployment options. The auto attendant feature within FluentStream allows users to record call greetings and play them. This feature is a virtual receptionist and routes calls directly to information, team or individuals, according to their request. The conference bridge features of the software comes with a virtual meeting room where any number of users can call and join meetings. Users can also record their meetings and customer calls and use them for training, referral, and quality assessment.
FLUENTSTREAM – TUTORIAL
Let’s look at how simple it is to set up ClicktoCall:
Check out our review of FluentStream
Tenfold
Tenfold is a Computer-Telephony Integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major telephone systems. The software offers CTI features such as click-to-call, automatic call recording and call notes directly on the pop up for both incoming and outgoing calls. The Tenfold popup resides outside of CRM, so it works in every browser tab, allowing agents to call, take notes, and create tasks as they move from tab to tab. With this program, call notes, registrations, transcripts and history can be attached to CRM records, helping organizations to correlate customer data with business results. A role-based user interface also shows the context of the call by department, showing information tailored to sales, service and support, respectively.
TENFOLD – TUTORIAL
Here is a tutorial showing how easy it is to integrate your CRM with this CTI solution:
Check out our review of Tenfold
Sales Sling
Sales Sling is a cloud-based dialer and lead management platform for sales teams that offers tools to convert leads to sales, administer sales pipelines, make outbound calls using autodial, track and log incoming and outgoing calls, managing employee performance and more. Gamification tools, such as agent rankings, help encourage agents to improve to achieve goals. Agents can be classified based on the number of closed sales, number of calls, conversion ratio, or other custom measures. With Sales Sling, sales teams can create campaigns and use the integrated web phone to make and receive calls directly within the system.
Check out our review of Sales Sling
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